Explore the FAQs below to learn more about how we serve you in style.

At Meghai Grandeur, we’re committed to delivering a seamless shopping experience with elegance and ease. We’ve put together answers to some of the most common questions our clients ask — from shipping and sizing to custom orders and returns.

Question Do you offer worldwide shipping?
Answer

Yes, Meghai Grandeur ships globally. Delivery times and fees vary based on location and shipping method selected at checkout.

Question How do I track my order?
Answer

Once your order is shipped, you’ll receive an email with a tracking link. You can also log into your account to check order status.

Question How long does delivery take?
Answer

  • Within Nigeria: 2–5 business days

  • International: 7–14 business days
    Please note that custom orders may take longer depending on complexity and production time.

Question 3. Can I return or exchange an item?
Answer

Yes. Items can be returned or exchanged within 7 days of delivery if they are unworn, unwashed, and in original condition. Custom or made-to-order pieces are non-refundable.

Question What payment methods do you accept?
Answer

We accept debit/credit cards, bank transfers, and select mobile money options. All payments are processed securely through Paystack.

Question How do I know my size?
Answer

Each product page includes a size guide. If you’re unsure, please reach out to us for personalized sizing assistance.

Question What if my item is damaged or incorrect?
Answer

We sincerely apologize for any errors. Please contact our support team within 48 hours of delivery with photos and details, and we’ll resolve it promptly.

Question Can I cancel or change my order?
Answer

Orders can be modified or cancelled within 4 hours of placement. After this window, changes are not guaranteed as processing may have begun.

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